Privacy policy

Return & Refund Policy

Due to the perishable nature of our products, Sweet Karamel does not accept returns. All sales are final.

Damaged or Incorrect Orders If your order arrives damaged, melted, or incorrect, please contact us within 24 hours of delivery at sweetkaramel@sweetkaramel.com with a photo of the item. We will review your claim and, at our discretion, offer a replacement or store credit.

Shipping Issues We are not responsible for delays caused by the carrier (FedEx) or incorrect addresses provided at checkout. Please double-check your shipping address before placing your order.

Weather & Heat Damage We ship with overnight delivery to minimize heat exposure. We are not liable for heat damage caused by delays outside of our control. We recommend being available to receive your package on the delivery date.